Refund Policy for MonitorSensei

Thank you for choosing MonitorSensei. We are committed to providing you with the best AI-powered screen monitoring service possible.

1. No Refund Policy

MonitorSensei is operated on a no-refund policy. Due to the nature of our software service and the immediate access to all features upon subscription, we do not offer refunds under any circumstances once a paid subscription has begun.

2. 7-Day Free Trial

We understand the importance of ensuring our service meets your needs before committing to a subscription. That's why we offer:

• A comprehensive 7-day free trial for all new users
• Full access to all premium features during the trial period
• No limitations or restrictions - experience the complete MonitorSensei service
• Easy cancellation - cancel anytime during the trial period without being charged

We strongly encourage you to thoroughly test MonitorSensei during your free trial period to ensure it meets your requirements.

3. Subscription Charges

By continuing your subscription after the 7-day free trial period:

• You acknowledge that you have had sufficient opportunity to evaluate the service
• You agree to pay the monthly subscription fee
• You understand that these charges are non-refundable

4. Cancellation Policy

While we do not offer refunds, you maintain full control over your subscription:

• Cancel your subscription at any time through your account settings
• Access continues until the end of your current billing period
• No future charges will be made after cancellation
• Manage your subscription easily through the "Manage Subscription" section in your profile

5. Exceptional Circumstances

In rare cases involving:

• Technical errors resulting in duplicate charges
• Unauthorized charges due to security breaches on our end
• Service unavailability for extended periods (more than 7 consecutive days)

Please contact our support team at support@monitorsensei.com within 14 days of the charge. We will investigate these issues on a case-by-case basis.

6. Payment Disputes and Chargebacks

Before initiating a chargeback or payment dispute with your bank or credit card company, we ask that you contact us first at support@monitorsensei.com. Initiating a chargeback may result in immediate termination of your account and loss of access to the service.

7. Free Trial Terms

To access the free trial:

• Valid payment information must be provided
• You will not be charged during the 7-day trial period
• If you do not cancel before the trial ends, your subscription will automatically begin
• Only one free trial per user/email address is permitted

8. Agreement to Policy

By signing up for MonitorSensei, whether for the free trial or paid subscription, you acknowledge that you have read, understood, and agree to this refund policy.

9. Changes to This Policy

Faba Africa Limited reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our service after any changes constitutes acceptance of the modified policy.

10. Contact Us

If you have any questions about our refund policy or need assistance with your subscription, please contact us:

• Email: support@monitorsensei.com
• Response time: Within 24-48 hours